February 26, 2020
Engaging With Patients On Social Media Networks Communication between patients and providers is a pillar of good patient engagement strategy, and social media is presenting new […]
February 19, 2020
4 Reasons to Consider Joining a Referral Network Joining a referral network makes good sense for many independent practices. Have you weighed the rationale for accepting […]
February 7, 2020
Article originally from Hear In Private Practice
By Suzanne Younker, Au.D.
Loyal patients are recognized as a significant contributor to a successful hearing care practice and practice owners must pay attention to how they can continue to satisfy this valuable base.
Business analytics and medical practice experts all agree with the Harvard School of Business that “A 2% increase in customer retention has the same effect as decreasing costs by 10%.” Especially now, with changes in hearing care regulations, there is a new door open for alternative retail access to basic hearing care. Keeping your practice on the top of your patients’ “favorites bar” is critical.
